Frequently Asked Questions for Buyers

About the works

Will my artwork arrive ready to hang?

Do the works sold come with a document of authenticity?

What is a collection?

Will the artwork include the artist's signature?

 

Return

7 day return policy?
How do I return an original work?
How to return an original work in good condition?
What to do if the work of art arrives damaged?
Who pays the return shipping costs?

 

After buying

How long will it take to receive my order?

How do I see the status and history of my order?

How do I track the shipping progress of my artwork?

Can I cancel a purchase? 

Can I cancel Open Edition print orders?

 

COVID-19 SHIPPING UPDATES

Will I be notified of the status of my order and estimated delivery time?

When will I receive a response to my phone call or email inquiry?