Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To initiate a return, you can contact us at sales@artgallerytheone.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent to us without prior return authorization will not be accepted. You can always contact us for any return inquiries at: sales@artgallerytheone.com.

Damages and issues
Inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and correct it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (like special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and inform you if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that your bank or credit card company may take some time to process and post the refund.