7. How to return an original work in good condition?

Step 1: Within seven (7) days of the delivery date, send an email to sales@artgallerytheone.com to inform you that you received the order and the reason why you wish to return the work.


Step 2 - Repackage the work using the original materials. If you have already discarded the original packaging, you will need to repackage it to return it safely. Please refer to the Packaging Guidelines for instructions on how to securely package works for shipment.


Step 3: Send an email to sales@artgallerytheone.com to complete the return process.


Once the piece safely arrives at the artist or gallery, your order will be processed and the amount paid will be refunded to your payment source, deducting shipping costs and customs fees, if applicable. The period will be between 7 and 10 business days after the return of the work.